Frequently asked questions
Answers curated by the Knowledge Team and retrieved by Liva when applicants ask the same questions in product.
What is the Building Intelligence Knowledge Center?+
It is the authoritative knowledge layer for the Building Intelligence ecosystem. Every product, assistant, and city portal retrieves grounded answers from the documents published here.
General
Who maintains the content?+
The Knowledge Team authors and reviews content with subject-matter input from municipal partners. Every document carries an author, version, and review date.
General
Is the content public?+
Most documentation is public. Customer, partner, and internal documents carry a visibility flag and will require authentication once Salesforce identity is connected.
General
Does AI approve plans?+
No. Automated review produces findings with evidence and citations. A licensed reviewer makes every approval decision.
Blueprint Review
What file formats are supported?+
Vector PDF is preferred. Raster-only submittals are accepted but findings are downgraded to advisory because extraction confidence drops.
Blueprint Review
How are resubmittals handled?+
Resubmittals are diffed against the prior version so reviewers only re-examine the sheets and values that changed.
Blueprint Review
How do I know which permits I need?+
Permit Assistant determines required permits from your scope of work and the jurisdiction record, then assembles the submittal checklist.
Permits
How long does plan check take?+
Turnaround varies by jurisdiction and is published on each city page. Typical first review in documented California cities is 10 to 15 business days.
Permits
How do I request my city be added?+
Municipal staff can request onboarding through their account team. New jurisdiction records include departments, adopted editions, amendments, and checklists.
Cities
Can a city white-label the assistant?+
Yes. City AI deploys under the jurisdiction's brand and domain, scoped strictly to that jurisdiction's approved knowledge.
Cities
How is the platform priced?+
Pricing is per jurisdiction and per product, with volume tiers for review throughput. Contact your account team for a current schedule.
Pricing
Is there an evaluation tier?+
Yes. Evaluation environments include limited API rate limits and concurrent review capacity.
Pricing
Where is data stored?+
Submittals and review artifacts are stored in region-scoped storage with encryption at rest and in transit.
Security
Is content used to train models?+
No. Customer submittals are not used to train foundation models. Retrieval is grounded in approved Knowledge Center documents.
Security
Which permitting systems are supported?+
OpenGov, Accela, and Tyler are supported today, with ArcGIS and county parcel services for jurisdiction resolution.
Integrations
Can I build my own integration?+
Yes. The platform API and signed webhooks cover the full review lifecycle, and an OpenAPI specification is available.
Integrations
What is Liva?+
Liva is the Building Intelligence AI avatar. On this site Liva answers questions using the content of the page you are reading.
AI
What is the Enterprise Intelligence Engine?+
EIE is the retrieval and reasoning layer that indexes approved knowledge, resolves jurisdiction scope, and supplies citations to every product.
AI
Does Liva invent code requirements?+
No. Liva answers from retrieved documents and states plainly when the knowledge base does not cover a question.
AI